These Terms & Conditions ('Terms') set out the legal relationship between you ('the customer', 'you', 'your') and Florist Enfield ('we', 'us', 'our') when you use our website to order flowers and related products for delivery to addresses in Enfield and surrounding areas. By placing an order with Florist Enfield, you agree to be bound by these Terms. Please read them carefully prior to making your purchase. These Terms apply to all online transactions processed via our website and are intended to clarify your rights and responsibilities when shopping for flower delivery in Enfield and its neighbouring localities.
To purchase flowers and products from Florist Enfield for delivery in Enfield or the surrounding areas, you must follow the online order process set out on our website:
All orders are subject to availability. We reserve the right to substitute flowers or sundry items of equivalent value and quality if a specific stock item is unavailable at the time of fulfilment. If this occurs, we will make every effort to keep the overall style, colour collection, and value as close to your original selection as practicable.
Florist Enfield accepts payment via approved methods identified at checkout. Payment in full is required at the time of order. By providing payment details, you confirm that you are authorised to use the chosen payment method, and in so doing, you authorise us (or our authorised third-party payment processor) to debit the full amount from your account. All prices are in GBP (£) and inclusive of VAT where applicable, unless otherwise stated. Delivery fees for destinations inside and outside Enfield will be clearly indicated prior to purchase.
Receipt of full payment triggers our fulfilment process. We are unable to process or dispatch any orders until payment has cleared. We reserve the right to decline orders for which payment is not successful or which otherwise appear suspicious or fraudulent.
Florist Enfield provides next-day and same-day flower delivery in Enfield, subject to order cut-off times and product availability. We will endeavour to deliver your order on the requested delivery date; however, occasionally events beyond our control (such as severe weather or road disruptions) may cause delays.
If you wish to cancel or amend an order, you must notify us as soon as possible. Cancellations are only possible if we receive your request before the order has been processed for dispatch or delivered. Where feasible, contact us at least 24 hours in advance of the scheduled delivery date to improve the likelihood of cancellation or amendment.
Once a perishable product has left our premises or is prepared specifically to your order, cancellation may not be possible. Upon successful cancellation, any payment made will be refunded to your original payment method within a reasonable timeframe. Refunds may be adjusted if we have incurred costs in preparing your order.
Changes to orders (e.g. delivery address corrections, card messages, or bouquet changes) are only possible if the order has not yet been prepared or dispatched. We reserve the right to decline requests that we reasonably believe are not practical or create unnecessary delay.
Florist Enfield takes pride in the quality of our flowers and service for online flower delivery in Enfield. Should you be dissatisfied with the quality or condition of your order, please notify us within 24 hours of receipt, providing supporting evidence (such as photographs where possible).
Refunds will be processed to the original payment card or account within a reasonable timeframe after agreement in writing. Please retain your order confirmation for reference in correspondence.
In rare situations, such as high seasonal demand or supply chain disruption, certain flowers, containers, or sundries may become unavailable. In these circumstances, we reserve the right to substitute with items of equal or higher value and similar style or colour scheme, in line with florist industry practice for online flower delivery. We will make every effort to contact you if a significant substitution is required, but minor substitutions may be made without notice to ensure timely delivery of your order.
Florist Enfield’s total liability to you in respect to your use of our online flower delivery service is limited to the value of the goods ordered.
We cannot be held responsible for:
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or for fraud, or any other liability which cannot be excluded or limited under law.
All content (including textual, pictorial, and design elements) on Florist Enfield’s website is owned or licensed by us and may not be copied, reproduced, or used without our express written consent.
We respect your privacy and will only process personal information in line with our website privacy policy and UK data protection laws. Customer details are used solely to process and fulfil your order or as required by law. We do not knowingly retain payment card data post-transaction, and all financial transactions use secure, encrypted payment processors.
Florist Enfield reserves the right to update or amend these Terms from time to time, for legal, regulatory, or operational reasons. The version published on our website at the time of placing your order applies to that transaction. Please review these Terms regularly when using our online flower delivery services in Enfield or nearby postcodes.
These Terms and any contractual or non-contractual obligations arising out of your use of our service are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts. Your statutory rights as a consumer are unaffected by these Terms.
If any provision or part of these Terms is found to be unlawful, invalid, or unenforceable, that provision is deemed severable and shall not affect the validity or enforceability of the remainder of these Terms.
Our failure to enforce any right or provision in these Terms does not constitute a waiver of such right or provision.
Florist Enfield is a business providing online flower delivery services to customers throughout Enfield and surrounding areas. These Terms apply to all transactions for customers located within this area as well as individuals ordering for delivery to recipients in Enfield and the nearby boroughs.
By placing an order with Florist Enfield, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
